Shipping policy

Shipping Policy

Thank you for shopping with Just Kasz. We strive to get your orders to you as quickly and safely as possible. Please review our shipping guidelines below.

Processing & Delivery

  • Courier: All orders are shipped via Australia Post.

  • Dispatch Time: We pride ourselves on efficiency. Orders are shipped the following business day after your order is placed.

  • Tracking: Once your order has been dispatched, you will receive a tracking number via email to monitor its progress.

Biosecurity Restrictions

Due to strict Australian biosecurity laws, Just Kasz is unable to ship food items to the following locations:

  • Western Australia (WA)

  • Tasmania (TAS)

  • International destinations

Delivery Issues & Delays

If you experience issues with your shipment (such as delays or missing parcels), please follow these steps:

  1. Contact Australia Post first: As the courier, they have the most immediate information regarding your parcel's location.

  2. Escalate to Just Kasz: If Australia Post is unable to rectify the issue, please reach out to us at justkaszcooking@gmail.com .

  3. Required Info: To assist you, please provide us with the records of your communication with Australia Post. We will then work with you toward a resolution, such as a replacement shipment, refund, or store credit.

Damaged Items

We take great care in packing your orders, but we understand accidents can happen during transit.

  • Notification: Please contact us immediately if your items arrive damaged.

  • Evidence: You must provide photos and/or videos of the damage. In some cases, we may request the item be returned to us for inspection.

  • Resolution: Decisions regarding replacements, refunds, or store credit are made at the discretion of Just Kasz, guided by the Australian Consumer Law (ACL).

  • Policy Link: For further details, please also refer to our Refund & Exchange Policy.